How does business process management affect quality?
Quality comes from process.
Most defects can be traced back to some problem with the process that made the item. Toyota, even in it's US car and truck plants, examines the process for building the vehicle and questions itself, over and over again, what could go incorrect, and then changes the assembly process to eliminate the risk of error. This is why American workers in Toyota plants build dependable vehicles that people want to buy while American workers in Huge Three plant build junk. Huge Three plants manage their assembly process to run cheaply.
Quality comes from process.
Most defects can be traced back to some problem with the process that made the item. Toyota, even in it's US car and truck plants, examines the process for building the vehicle and questions itself, over and over again, what could go incorrect, and then changes the assembly process to eliminate the risk of error. This is why American workers in Toyota plants build dependable vehicles that people want to buy while American workers in Huge Three plant build junk. Huge Three plants manage their assembly process to run cheaply.
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